Shipping & Returns

Shipping

Order Processing

Orders are usually prepared and dispatched within 2–4 business days.

During new collection launches, holidays or promotional periods, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Business days do not include weekends or public holidays.

Shipping Within Canada

UNMYSTIC currently ships within Canada.

Shipping rates are calculated at checkout based on the delivery address, parcel size and selected shipping method.

Free standard shipping is available on Canadian orders of $150 CAD or more before taxes.

Additional shipping charges may apply to remote locations or oversized parcels. If additional charges are required, we will contact you before your order is shipped.

Delivery times shown at checkout are estimates provided by the shipping carrier and do not include our order-processing time.

Once a parcel has been handed to the carrier, delays caused by weather, service interruptions, high shipping volumes or other circumstances may be outside our control.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

UNMYSTIC is not responsible for delivery delays, returned parcels or additional shipping costs caused by an incorrect or incomplete address provided at checkout.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Local Pickup

Free local pickup is available in Candiac, Quebec.

Select Pickup at checkout when the option is available for your order.

You will receive an email when your order is ready for collection. Please wait for this confirmation before arriving.

The pickup location, instructions and available pickup information will be provided in your confirmation.

If you need additional time to collect your order, please contact us.

Lost, Delayed or Delivered Parcels

If your tracking information has not updated for several days or your parcel appears to be delayed, please contact us. We will help you review the available shipping information and, where appropriate, contact the carrier.

If a parcel is marked as delivered but cannot be found, please first check:

• around the delivery location;
• with other members of your household;
• with neighbours;
• in a community mailbox or parcel locker; and
• with the reception or management office of your building.

We will assist where reasonably possible. Any rights you may have under applicable consumer protection law remain unaffected.

Returns & Refunds

We hope you love every piece you choose from UNMYSTIC. If something is not quite right, we are happy to help.

Return Window

Eligible items may be returned within 14 days of delivery.

For local pickup orders, the return period begins on the date the order is collected.

How to Request a Return

You may request a return by signing in to your UNMYSTIC customer account and submitting a return request.

You may also contact us at hello@unmystic.com for assistance.

Please include your order number whenever possible.

Do not send an item back before your return has been approved.

Once your request has been reviewed and approved, we will provide the return address and return instructions.

Return Eligibility

To be eligible for a return, an item must be:

• unworn, unused and unwashed;
• tried on only briefly and indoors;
• returned with all original tags attached;
• free from stains, food, makeup, sunscreen, dirt and other signs of use;
• free from perfume, smoke, detergent, pet or other noticeable odours;
• free from pet hair and human hair;
• unaltered, unmodified and undamaged;
• returned with its original packaging, where applicable; and
• in a condition suitable for resale.

Items that do not meet these conditions may not be accepted.

UNMYSTIC reserves the right to refuse a return if an item is not returned in its original, resalable condition, subject to applicable consumer protection laws.

Trying On Clothing and Shoes

Clothing may be tried on briefly indoors in the same way it would be tried on in a store.

Please avoid contact with food, makeup, creams, sunscreen, perfume and other products while trying on an item.

Shoes must be tried on indoors on a clean surface.

Shoes showing dirt, wear, scratches or damage to the soles may not be accepted for return.

Return Shipping

For change-of-mind returns, sizing issues or personal preferences, customers are responsible for arranging and paying for return shipping.

We strongly recommend using a tracked shipping service. UNMYSTIC cannot be responsible for return parcels that are lost or damaged while being returned to us.

UNMYSTIC does not charge a restocking fee.

Original shipping charges are non-refundable unless the return is due to an error by UNMYSTIC or the item arrived damaged, defective or incorrect.

If your original order qualified for free standard shipping, we do not normally deduct the original standard shipping cost from your refund.

Refunds

Once your return has been received, we will inspect it to confirm that it meets our return conditions.

We will notify you when your return has been approved or if there is an issue with the returned item.

Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear in your account after it has been processed. Timing may vary depending on your bank or payment provider.

Exchanges

Because our collections are intentionally small and quantities may be limited, we cannot guarantee that another size, colour or style will remain available.

The simplest way to exchange an item is to return the eligible item and place a new order for the preferred item.

A new order may be placed at any time, subject to availability.

Final Sale & Non-Returnable Items

The following items cannot be returned:

• items clearly marked Final Sale;
• gift cards;
• complimentary or promotional gifts;
• personalized or customized items;
• special-order items;
• items that have been worn, used, washed, altered or damaged;
• items with removed or missing tags; and
• items that cannot be resold for hygiene reasons.

Discounted items may still be returned unless they are clearly marked Final Sale on the product page.

Nothing in this section limits rights relating to defective or non-conforming goods under applicable law.

Change-of-Mind Returns

The following are generally considered change-of-mind or preference-related reasons rather than product defects:

• choosing the incorrect size;
• changing your mind;
• preferring a different colour or style;
• a child not wanting to wear the item;
• personal preferences regarding the feel or texture of a fabric; and
• minor colour differences caused by photography, lighting or screen settings.

Eligible items may still be returned for these reasons if the return is requested within the return period and all return conditions are met.

Colour and Sizing

We make every reasonable effort to display product colours and details accurately.

Colours may appear slightly different depending on photography, lighting and individual screen settings.

Sizing may also vary between brands, collections and styles.

Please review the size guide, product measurements and fit information provided on each product page before ordering.

If you are unsure about sizing, please contact us before placing your order.

Damaged, Defective or Incorrect Items

Please inspect your order shortly after it arrives.

If an item arrives damaged, appears defective or is different from what you ordered, please contact us as soon as possible at hello@unmystic.com.

Please include:

• your order number;
• a brief description of the issue;
• clear photographs of the item;
• photographs of the packaging, if relevant; and
• a photograph of the product label or tag, when requested.

We will review the information and work with you to arrange an appropriate solution, which may include a replacement, repair, store credit or refund depending on the circumstances and availability.

If an item was sent incorrectly or arrived damaged or defective, UNMYSTIC will cover reasonable return shipping costs when a return is required.

What Is Not Generally Considered a Manufacturing Defect

The following may not constitute a manufacturing defect on their own:

• normal wear and tear;
• accidental damage;
• damage caused by improper use;
• damage caused by incorrect storage;
• pilling, fading or wear resulting from regular use;
• incorrect sizing;
• damage caused by washing, drying or caring for the garment contrary to its care instructions;
• shrinkage caused by improper washing or drying; and
• felting or damage to wool caused by heat, agitation or unsuitable detergent.

Nothing in this policy limits any legal warranty or other rights available under applicable consumer protection law.

Order Cancellations

Customers may cancel eligible, unfulfilled orders through their customer account within 15 minutes of placing the order.

If more than 15 minutes have passed, please contact us as soon as possible at hello@unmystic.com.

We will do our best to assist, but we cannot guarantee that an order can be cancelled once processing or fulfillment has begun.