Shipping & Returns

Shipping

Order Processing

Orders are usually prepared and dispatched within 2–4 business days.

During new collection launches, holidays or promotional periods, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Business days do not include weekends or public holidays.

Shipping Within Canada

UNMYSTIC currently ships within Canada.

Shipping rates are calculated at checkout based on the delivery address, parcel size and selected shipping method.

Additional shipping charges may apply to remote locations or oversized parcels. If additional charges are required, we will contact you before your order is shipped.

Delivery times shown at checkout are estimates provided by the shipping carrier and do not include our order-processing time.

Once a parcel has been handed to the carrier, delays caused by weather, service interruptions, high shipping volumes or other circumstances may be outside our control.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

UNMYSTIC is not responsible for delivery delays, returned parcels or additional shipping costs caused by an incorrect or incomplete address provided at checkout.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Local Pickup

Local pickup may be available for customers in the Candiac and La Prairie area.

You will receive an email when your order is ready for collection. Please wait for this confirmation before arriving.

The pickup location, instructions and available pickup times will be provided in the confirmation email.

Please collect your order within the period stated in the email. Contact us if you need additional time.

Lost, Delayed or Delivered Parcels

If your tracking information has not updated for several days or your parcel appears to be delayed, please contact us. We will help you review the available shipping information and, where appropriate, contact the carrier.

If a parcel is marked as delivered but cannot be found, please first check:

• around the delivery location;
• with other members of your household;
• with neighbours;
• in a community mailbox or parcel locker; and
• with the reception or management office of your building.

We will assist where reasonably possible, but we cannot guarantee replacement or reimbursement for a parcel that has been confirmed as delivered by the shipping carrier.

Returns & Refunds

Returns

We hope you love every piece you choose from UNMYSTIC.

To request a return, please contact us and include:

• your order number;
• the item you would like to return; and
• the reason for the return.

Once your request has been reviewed and approved, we will provide the return address and detailed return instructions.

Please do not send an item back before contacting us. Returns sent without prior approval may not be accepted.

Once a return has been approved, the item must be shipped back within 7 days.

Return Eligibility

To be eligible for a return, an item must be:

• unworn, unused and unwashed;
• tried on only briefly and indoors;
• returned with all original tags still attached;
• free from stains, food, makeup, sunscreen, dirt and other signs of use;
• free from perfume, smoke, detergent, pet or other noticeable odours;
• free from pet hair and human hair;
• unaltered, unmodified and undamaged;
• returned with its original packaging, where applicable; and
• in a condition suitable for resale.

Items that do not meet these conditions may not be accepted.

UNMYSTIC reserves the right to refuse a return if the item is not returned in its original, resalable condition.

Trying on Clothing and Shoes

Clothing may be tried on briefly indoors in the same way it would be tried on in a store.

Please take care to avoid contact with food, makeup, creams, sunscreen, perfume and other products while trying on an item.

Shoes must be tried on indoors on a clean surface.

Shoes showing dirt, wear, scratches or damage to the soles cannot be returned.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns, sizing issues or personal preferences.

We strongly recommend using a tracked shipping service. UNMYSTIC is not responsible for return parcels that are lost, delayed or damaged in transit.

Original shipping charges are non-refundable.

If your original order qualified for free shipping, we will not normally deduct the original standard shipping cost from your refund.

Refunds

Once your return has been received, it will be inspected to confirm that it meets our return conditions.

We will notify you when your return has been approved or if there is an issue with the returned item.

Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of an error by UNMYSTIC.

Exchanges

Because our collections are intentionally small and quantities may be limited, we cannot guarantee that another size, colour or style will remain available.

The simplest way to exchange an item is to request a return and place a new order for the preferred item.

A new order may be placed at any time, without waiting for the original return to be processed.

Non-Returnable Items

The following items cannot be returned:

• items clearly marked Final Sale;
• gift cards;
• complimentary or promotional gifts;
• personalized or customized items;
• special-order items;
• items that have been worn, used, washed, altered or damaged;
• items with removed, detached or missing tags; and
• items that cannot be resold for hygiene reasons.

Discounted items may be returned unless they are clearly marked Final Sale on the product page.

Change-of-Mind Returns

The following are not considered product defects:

• choosing the incorrect size;
• changing your mind;
• preferring a different colour or style;
• a child not wanting to wear the item;
• personal preferences regarding the feel or texture of a fabric; and
• minor colour differences caused by lighting, photography or screen settings.

These items may still be returned if the return request is submitted within the return period and the item meets all return conditions.

Colour and Sizing

We make every reasonable effort to display product colours and details accurately.

However, colours may appear slightly different depending on photography, lighting and individual screen settings.

Sizing may also vary between brands, collections and styles.

Please review the size guide, product measurements and fit information provided on each product page before ordering.

If you are unsure about sizing, please contact us before placing your order.

Damaged, Defective or Incorrect Items

Please inspect your order shortly after it arrives.

Please include:

• your order number;
• a brief description of the issue;
• clear photographs of the item;
• photographs of the packaging, if relevant; and
• a photograph of the product label or tag, when requested.

We will review the information and work with you to arrange an appropriate solution, which may include a replacement, repair, store credit or refund, depending on the circumstances and availability.

If the item was sent incorrectly or arrived damaged or defective, UNMYSTIC will cover reasonable return shipping costs when a return is required.

What Is Not Considered a Manufacturing Defect

The following are generally not considered manufacturing defects:

• normal wear and tear;
• accidental damage;
• damage caused by improper use;
• damage caused by incorrect storage;
• pilling, fading or wear caused by regular use;
• incorrect sizing;
• damage caused by washing, drying or caring for the garment contrary to its care instructions;
• shrinkage caused by improper washing or drying; and
• felting or damage to wool caused by heat, agitation or unsuitable detergent.

Nothing in this policy limits any rights or legal warranties that may apply under applicable consumer protection law.