Shipping policy
.unmystic-shipping-policy {
max-width: 860px;
margin: 0 auto;
color: rgb(var(--color-foreground));
line-height: 1.7;
}
.unmystic-shipping-policy__intro {
margin-bottom: 2.5rem;
font-size: 1.05em;
}
.unmystic-shipping-policy__nav {
display: flex;
flex-wrap: wrap;
gap: .75rem 1.25rem;
padding: 1.25rem 0;
margin: 0 0 2.5rem;
border-top: 1px solid rgba(var(--color-foreground), .15);
border-bottom: 1px solid rgba(var(--color-foreground), .15);
}
.unmystic-shipping-policy__nav a {
color: inherit;
text-underline-offset: .25em;
}
.unmystic-shipping-policy section {
margin-bottom: 3.5rem;
scroll-margin-top: 2rem;
}
.unmystic-shipping-policy h2 {
margin: 0 0 1.5rem;
}
.unmystic-shipping-policy h3 {
margin: 2rem 0 .75rem;
font-size: 1.05em;
}
.unmystic-shipping-policy p {
margin: 0 0 1rem;
}
.unmystic-shipping-policy ul {
padding-left: 1.25rem;
margin: .75rem 0 1rem;
}
.unmystic-shipping-policy li {
margin: .35rem 0;
}
.unmystic-shipping-policy__contact {
padding: 1.5rem;
border: 1px solid rgba(var(--color-foreground), .15);
}
Order Processing
Shipping Within Canada
Local Pickup
Delivery Issues
Contact Us
We want every UNMYSTIC order to arrive safely and for your shopping experience to feel simple, thoughtful and transparent.
Please review the following information before placing your order.
Shipping Policy
Order Processing
Orders are usually prepared and dispatched within 2–4 business days.
During new collection launches, holidays or promotional periods, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Business days do not include weekends or public holidays.
Shipping Within Canada
UNMYSTIC currently ships within Canada.
Shipping rates are calculated at checkout based on the delivery address, parcel size and selected shipping method.
Free standard shipping is available on Canadian orders of $150 CAD or more before taxes.
Additional shipping charges may apply to remote locations or oversized parcels. If additional charges are required, we will contact you before your order is shipped.
Delivery times shown at checkout are estimates provided by the shipping carrier and do not include our order-processing time.
Once a parcel has been handed to the carrier, delays caused by weather, service interruptions, high shipping volumes or other circumstances may be outside our control.
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
UNMYSTIC is not responsible for delivery delays, returned parcels or additional shipping costs caused by an incorrect or incomplete address provided at checkout.
If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Local Pickup
Free local pickup is available in Candiac, Quebec.
Select Pickup at checkout when the option is available for your order.
You will receive an email when your order is ready for collection. Please wait for this confirmation before arriving.
The pickup location, instructions and available pickup information will be provided in your confirmation.
If you need additional time to collect your order, please contact us.
Lost, Delayed or Delivered Parcels
If your tracking information has not updated for several days or your parcel appears to be delayed, please contact us. We will help you review the available shipping information and, where appropriate, contact the carrier.
If a parcel is marked as delivered but cannot be found, please first check:
- around the delivery location;
- with other members of your household;
- with neighbours;
- in a community mailbox or parcel locker; and
- with the reception or management office of your building.
We will assist where reasonably possible. Any rights you may have under applicable consumer protection law remain unaffected.
Contact Us
For questions about shipping, local pickup or an existing order, please contact us through the contact form on our website or by email:
Please include your order number whenever possible so we can assist you more efficiently.
